How It Works

  • Schedule & Plan

    Schedule a time for one of our videographers to come meet you. Then review our favorite questions and plan yours. We recommend a family member be the one to ask them, but our videographer can too. We also recommend giving the interviewee questions in advance so they have extra time to think of answers.

  • Record The Video

    Every videographer arrives with pro video and audio equipment. All you need is a quiet room and a place to sit. When being interviewed, if you don’t like an answer to a certain question, you can answer it again! Our videographers can record many answers to the same question until you’re happy.

  • Finishing Touches

    The videographer sends the video to our post production team to edit out unwanted pauses, color correct the footage and perfect the audio. We want people watching to feel like they’re in the room.

  • Delivery

    We’ll send you a private, downloadable link to view your video. You can share this link with whomever you’d like.

Plan Your Video

Frequently Asked Questions

  • Someone who is kind, talented, and has the right equipment to exceed our quality standards. We have a network of videographers throughout the country and will assign the videographer based on distance and who feels right for the person.

  • Everywhere. We know talented videographers throughout the US and Canada. In rare cases where one of our videographers is over 2 hours away, we will interview local videographers to make sure they are kind, have an impressive portfolio, and have the right equipment to exceed our quality standards.

  • We recommend choosing a quiet, well-lit room for the interview. Think about the questions or topics you'd like to cover during the interview. If you’d like some suggestions, here is a list of our favorite questions. We’ll also send you a document right before on How to make the most of your interview.

  • Comfortable, solid-colored clothes works best on camera. Avoid patterns or bright colors that might be distracting. But most importantly, wear what you love.

  • Yes, you can include multiple family members in the interview. Just let us know in advance so we can plan accordingly. We’d recommend not going above two, but it’s your time to use as you’d like.

  • We use professional-grade cameras, microphones, and lighting to ensure pristine video and audio for your interview.

  • While filming, there are usually long pauses between questions, or the interviewee might want a break. Editing cleans up these pauses to make it more engaging, adjusts sound to remove any unwanted background noise, and perfects the color for a beautiful, clean interview.

  • The entire post production process (editing, color correction, and sound leveling) takes 3 weeks total.

  • Yes, we offer one round of complimentary edits. Additional edits might incur an extra fee.

  • Cancellations or reschedules made at least 48 hours in advance will receive a full refund. We don’t want you to stress about this! If you cancel within 48 hours, we’ll charge a 50% cancellation fee to pay for the videographer reserving their day.